Provident Insurance Corporation Limited ("Provident")

At Provident we are committed to protecting your privacy. This privacy statement sets out how we collect, hold and use your personal information.

Please review this policy regularly as it may be updated from time to time.

Why do we collect personal information?

We collect personal information so that we can:

  • Assess any application for insurance cover, including terms on which cover may be offered;
  • Process and administer your account, to implement and effect the requests or transactions contemplated by the forms available on our website or any other documents you may submit to us from time to time;
  • Administer and resolve claims that you make;
  • Assist with investigations by police or other government or regulatory authorities and to meet requirements imposed by applicable laws and regulations or other obligations committed to government or regulatory authorities;
  • Other purposes as notified at the time of collection;
  • Other purposes relating to the above.

Unless permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this Privacy Statement.


How do we collect personal information?

Wherever possible, we collect information directly from you. Collection of information from you will occur when you contact us to request that we provide a product or service and when you make an enquiry or make a claim. We may continue to collect your personal information during the course of our relationship.

Your communications with us may be monitored and recorded. This is so we can improve our service, to provide quality assurance, to ensure compliance with our policies and procedures, and to provide evidence of a particular transaction if necessary.

There may be occasions when we collect your personal information from a third party. We do this when it is authorised by privacy legislation or when you consent to us collecting information from someone else.

What happens if I don’t give you my personal information?

Providing your personal information is voluntary. You may choose not to provide us with the requested information, but if you don’t, we may not be able to provide you with cover or process your claim.

Who may receive my personal information?

Your personal information will be kept confidential but may, where permitted by law or where such disclosure is necessary to satisfy a purpose or a directly related purpose for which the personal information was collected, be provided to the following third parties:

  • Any person authorised to act as an agent of Provident in relation to the distribution of products and services offered by Provident;
  • our assessors, for example third party claims assessors such as mechanical assessors
  • your employer
  • medical and health service providers
  • other insurers (including reinsurers)
  • our legal advisers
  • your financier (credit provider)
  • government, law enforcement agencies (for investigative purposes), regulatory bodies under a legal/or regulatory obligation and the courts
  • information technology providers (technology outsourcing)
  • third party claims administrators

Where is my personal information stored?

Provident works closely with our business partners to maintain the security and integrity of all information held and treats the maintenance and client confidentiality with utmost importance. We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Provident stores all personal information on its secure servers.

How can I access or correct my personal information?

You have the right to request access to, and correction of, the personal information we hold about you.

If you have any questions or concerns in relation to this privacy statement or would like to make a privacy information request, please contact our privacy officer via:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 0800 676 864 or
  • Post: PO Box 33 743, Takapuna, Auckland